FULL TERMS AND CONDITIONS

The terms and conditions for booking our Watersong Sunset Villa are listed below. They are aimed at providing you, the guest, with a problem-free vacation by protecting the high standards of the accommodation offered.

BOOKINGS

The signing of the booking form by the party leader confirms acceptance of the terms and conditions set out and shall be binding on the persons listed on the booking form intending to occupy the premises (or any subsequent amendments to this list).

Should the home be over occupied, you will be removed from the property with no refund. Should it be found upon departure evidence of over occupancy, the security deposit will not be returned.

The maximum occupancy is 10 people, not including infants. Unless by prior arrangement with the owners:

• This villa may not be used as a venue for any sort of gathering that brings more than the stated occupants onto the grounds or into the house, such as a party, wedding, reunion, or other function.
• No single-sex parties or parties of guests who are all under the age of 21 will be accepted.

In addition:

• For the comfort and security of all our guests, we have a strict no pets allowed policy.
• For the comfort of all our guests, our home is a no smoking villa.
• All bookings will incur an end of stay cleaning fee of £140.00.

To ensure comfort, security and peace of mind our home is registered with the Florida state and Polk County authorities and is in full compliance with all relevant legislation. Details of licenses are available on request.

RENTAL PERIOD

The villa is available for occupation from 4.00pm local time on the day of arrival and is to be vacated by 10.00am on the morning of departure. Vacating after 10.00am may incur a charge equivalent to one day’s accommodation cost unless previously agreed with the owner. Guests can arrange authorisation to arrive earlier or depart later if the villa is empty.

CHANGES TO RENTAL DATES

Further to your initial confirmation of booking, we understand that sometimes plans can change.  Should you need to change the dates of your booking, we are happy to help you for an administration fee of £50.00 to confirm new dates.

PAYMENT

Together with your completed booking form, a non- refundable deposit of £200 per week is due within 7 days of your provisional booking. Upon receipt of your deposit we will send you confirmation. Payment of the balance is due 10 weeks prior to your arrival date. Assuming receipt of the same, we will send out directions and lock box number to your villa a week prior to your arrival. Failure to pay final balance by 10 weeks prior to your arrival may lead to cancellation of your reserved property and loss of deposit. Should the arrival date be within 10 weeks of the confirmed booking then the full balance will become due immediately upon confirmation.

SECURITY DEPOSIT

The client is solely responsible for any damage or breakages that may be caused to the property or its contents during your stay. We require a refundable security breakage deposit of £300 to be paid with your balance prior to travel. This deposit will be repaid to your party by cheque or bank transfer as soon as the property manager has reported no damage and that you have returned the keys. We check and clean the home before your arrival and after your departure and so will advise of any damage / loss pertaining to your stay. This may include additional cleaning costs for removal of stains due to spillages. We reserve the right to retain the security deposit (either in part or full) to cover damage or non- return of keys. Receipts for repairs / replacements will be provided in the unlikely event that such retention of the security deposit is necessary plus further documentation or photographs can be provided if requested.  We reserve the right to pursue a guest for recompense for any and all damages caused which may exceed the value of the security deposit and will require payment within 14 days of being served notice of this. Florida has a sub-tropical climate and care must be taken with food that is left uncovered. Uncovered food can attract insects very quickly. Any added cost for pest control services incurred for lack of care may be passed to you.

Should the property be found in an unacceptable condition (excessive trash, excessive laundry or generally neglected) we reserve the right to retain the total security deposit plus further costs if required. A list of departure instructions will be provided in your home to help with your departure of the property. We recommend you use this as a checklist upon your departure to reduce the risk of any charges.

CANCELLATION BY GUESTS

In the event of your party needing to cancel, the following conditions will apply.

• 5-10 weeks prior to departure 50% of the total charge to offset the discount that we will need to re-book the property at short notice.
• Any cancellation within the final 5 weeks will regrettably result in loss of the whole booking fee (not including the security deposit)
• Failure to pay the final balance by the due date (10 weeks prior to arrival) may result in loss of the booking and deposit. If we do not receive the payment we will endeavour to contact you but if we receive no payment or communication, then unfortunately we reserve the right to cancel the booking and retain the deposit. If you do have a problem, PLEASE contact us as soon as possible to discuss the matter.
• We recommend that all guests take out adequate holiday, injury, medical and cancellation insurance cover at the time of booking.
• It is the responsibility of the guests to ensure that the whole party have valid passports and appropriate visas where necessary.

CANCELLATION BY THE OWNERS

In the unlikely event that personal circumstances necessitate cancellation of the booking the owner is obliged to refund any monies paid by the party (without interest, compensation or consequential loss of any kind).  In the event of this happening the owners and the management company will always seek to offer to relocate your booking to a villa of a similar or superior standard.

Force Majeure : The owners and their agents accept no responsibility or liability for any loss or damage or alterations to the terms of this booking caused by events beyond our control including, but not restricted to, war, civil commotion, flight delays or cancellations, technical difficulties with transportation, alteration or cancellation or schedules by carriers, adverse weather conditions, fire, flood, industrial dispute or any other event beyond our control.

DIRECTIONS, KEYS & CODES

It is your sole responsibility to ensure you have all documentation relating to the directions to your home together with the lock box codes for access to the keys to your property BEFORE you depart for your vacation.  For security measures, lock boxes may be changed at last minute at management’s discretion. Should you not be able to gain entry, you MUST call the emergency number (407 494 8347) for the access code on the day of your arrival. No compensation or refunds will be given for non-entry to the property should a call not be made at the time of your arrival. If you call out of hours, please leave your name and a contact number and you WILL be called back that day.

POOL & SPA HEATING / CONDITION OF POOL

The spa and pool are under the care of contractors and are serviced and chemically balanced weekly.  It is possible that in between services the pool may lose minimal water or chemicals or show signs of dirt (especially in stormy weather). We invite you to use the nets or brushes provided to keep pools in good condition.  Any major concerns are to be reported to the management company. Spa and pool heaters are made up of electrical and mechanical components, which can malfunction. The owners and the Management Company will not be held responsible for the failure of the same – however, we will do everything within our power to remedy the difficulty as soon as possible.

Spa and Pool heat can also be affected by the external temperature, especially in the cooler months. If the heater is found to be operating correctly but not providing heated water due to the temperatures,  neither refund nor compensation will be given.  You are to report immediately if your pool is not heated. Should a problem be located with a heater, you will be refunded from the day you report the problem with no further compensation.  Spa and pool call outs are only during working hours.  Should guests require attention that is non-emergency related (i.e pool not heating) there will be a call out charge of $50.00.  Spa and Pools are scheduled to be turned on the morning of your arrival date and can take up to 24 hours to fully heat to capacity.

Note – Watersong Sunset Villa has child safety fences which should be used. However, young children should be supervised by an adult at all times whilst around the pool area.

SAFETY & SECURITY

To comply with state fire regulations under no circumstances may more than the maximum number of persons identified on the booking form occupy the property. The swimming pool and its equipment are used entirely at the guest’s own risk. No diving is allowed and children must be supervised at all times whilst in the pool area. Glass is not permitted in the pool area at any time. Please use the plastic items provided.

CAR PARKING

There is ample room for two vehicles to park on the drive with temporary overnight parking available at the Clubhouse nearby. There is no parking permitted on the street, grass or pathway as the Watersong Community regulations are strictly enforced and cars can be towed away if warnings are ignored. Guests are liable for all fines associated with parking violations.

COMPLAINTS

In the unlikely event of a problem arising whilst you are on holiday (relating to our villa) you should immediately contact the Management Company who will seek to resolve the matter speedily. Your satisfaction with our villa is of paramount importance to us and should you consider that the matter is of a serious nature, you must contact us DURING your stay and not upon your arrival home. If the problem has not been reported to the Management Company or the owners during your stay we cannot accept any responsibility.

DISCLAIMER

LIABILITY – The property is privately owned and neither the owners nor the Management Company accept any responsibility whatsoever for personal injury, accidents, loss or damage to persons or personal effects, however caused.

The owners and the Management Company reserve the right of entry to the property at any time. (This includes such workers as pool maintenance, gardeners etc)

Brochure / website description:  whilst all information supplied in the brochure / website is deemed to be correct to the best of our knowledge, it is understood that the information supplied is for guidance purposes only and does not form any part of contract.

LAW

This contract is subject to and shall be constructed in accordance with the laws of Florida and the parties hereby submit to the exclusive jurisdiction of the American courts.